The best and worst of British banks

Posted on 21st August 2023 by Streets Business Support


Image to represent The best and worst of British banks

Personal and small business current account holders were asked how likely they would be to recommend their provider to a friend, relative or other business. The survey also covered the quality of online and mobile provision, branch and overdraft services and, for small businesses, the quality of the relationship management they receive.

The results show customers how their bank is ranked on quality of service and make it easier for people to compare offers. They also promote competition between providers, resulting in better experiences for all account holders. Customers who find another bank offering a better deal can use the Current Account Switch Service to help make the process of switching much simpler. This free service is available to anyone with a personal or business current account in the UK.

Results are for the period July 2022 to June 2023.

Overall, the top-ranked personal current account providers in Great Britain are:

  • Monzo (1st)
  • Starling Bank (2nd)
  • First direct (3rd)

Overall, the bottom-ranked personal current providers in Great Britain are:

  • Virgin Money (=15th)
  • Royal Bank of Scotland (=15th)
  • TSB (14th)

Overall, the top-ranked business current account providers in Great Britain are:

  • Monzo (1st)
  • Starling Bank (2nd)
  • Handelsbanken (3rd)

Overall, the bottom-ranked business current account providers in Great Britain are:

  • HSBC UK (15th)
  • The Co-operative Bank (14th)
  • Virgin Money (13th)

No Advice

The content produced and presented by Streets is for general guidance and informational purposes only. It should not be construed as legal, tax, investment, financial or other advice. Furthermore, it should not be considered a recommendation or an offer to sell, or a solicitation of any offer to buy any securities or other form of financial asset. The information provided by Streets is of a general nature and is not specific for any individual or entity. Appropriate and tailored advice or independent research should be obtained before making any such decisions. Streets does not accept any liability for any loss or damage which is incurred from you acting or not acting as a result of obtaining Streets' visual or audible content.

Information

The content used by Streets has been obtained from or is based on sources that we believe to be accurate and reliable. Although reasonable care has been taken in gathering the necessary information, we cannot guarantee the accuracy or completeness of any information we publish and we accept no liability for any errors or omissions in material. You should always seek specific advice prior to making any investment, legal or tax decisions.


Expert insight and news straight
to your inbox

Related Articles


Why Protecting Intellectual Property is Important

Intellectual property (IP) refers to creations of the mind, such as inventions, literary works, designs, brand names, and artistic outputs. Whether you are a business owner, inventor, writer, or entrepreneur, protecting your intellectual property is


Launch Your Dream Business: 10 Must-Know Steps

Starting your own business is exciting but can be overwhelming if you’re not prepared. To help you navigate the journey, we’ve compiled a list of 10 key considerations that will set you up for success. Whether you’re launching a small business or a


Government Unlocks Success for Small Businesses

Small businesses across the UK can now access streamlined support and advice through the newly launched Business Growth Service, designed to simplify and enhance the way SMEs engage with government resources. Simplifying Support for SMEs Navigating

You might also be interested in...